The Times includes a supplement today from the Comité Colbert. We’re proud to share that our clients Baccarat, Christofle, Ercuis, and Gien are part of this luxury collective which includes 93 of the world’s most premium brands.
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Nice to see Jake Gyllenhaal in a Ginori 1735 ad in a recent The New York Times T magazine issue. Ginori 1745 is a Shop Local Syncing partner.
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How restaurants, hotels, and tableware brands are using loyalty programs--and what indie stores can learn from this.
October 11, 2023
Perk-y
I recently read about a new loyalty program and wondered what we could learn from it. The founder of Eater and Resy, Ben Leventhal, has started Blackbird, a loyalty program service designed for indie restaurants, reports The New York Times (Read the article). Using the Blackbird app, a diner receives a perk for eating at a restaurant. The retailer sets tiers for which the user qualifies for the perk. For example, a restaurant, Nat’s on Bank in New York City, gives tier 1 customers ...
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Herend, a maker of fine tableware and giftware, was mentioned by the Stephanie Carter, the wife of the ex-Secretary of Defense Ashton Carter.
Excerpt:
“She added a few new pieces, including Herend ceramic figurines of a lion and a squirrel. “I called Ash ‘Lion’ and he called me ‘Squirrelly,’” she explained. “All these things make me feel like he’s with me in a great way, not in a preserved-in-amber way.” “
The New York Times shares a salacious story about Sherry-Lehman, a world-famous wine shop. The story recounts how the retailer was hit by tariffs, online competitors, and COVID shutdowns. It had borrowed excessively, which many retailers do. At first, it reads like a Bed Bath & Beyond obituary. But then the owners veered into the criminal realm. They sold rare wine to new customers that belonged to existing customers, in other cases didn’t deliver what was sold, and ...
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What Crocs can teach us about gaining new customers and keeping them happy.
May 15, 2023
About 15 years ago, I bought a pair of Crocs sandals in Myrtle Beach, SC. Not only were they hot pink, but the insole was traffic cone orange. My buddies hated them, but oddly others loved them. The sandals were affordable (maybe $20), comfortable, and a conversation starter.
According to last week’s The New York Times' profile on Crocs, I’m one of tens of millions of happy Crocs owners. This happiness is profitable:
Do you have a good friend at work? These days, fewer people do. According to the New York Times, 40 years ago, 50% of us had a close friend at work; that number has dropped to less than 20%. Work has become a more transactional place. We go to the office to be efficient, not to form bonds. We may have plenty of productive conversations, but we also have fewer meaningful relationships. That’s not a good thing because work friends play a big part in our happiness.
When we brainstorm about making Bridge better, we want to turn over every stone. We explore many avenues, from increasing collaboration to lowering product prices to enhancing marketing. What if an improvement was right in front of us—constant to all of these concepts? Regardless of what feature we offer, there is one constant: navigation. Navigation is fundamental to allowing members to easily find what they need—and discover what they didn’t know they needed.
Peloton’s new CEO, Barry McCarthy, was recently interviewed in the New York Times (Read the article here: https://www.nytimes.com/2022/02/19/business/dealbook/barry-mccarthy-interview-peloton.html). The authors asked Mr. McCarthy if he thought that everyone who needs a workout bike already had one. They questioned where else a company making stationary exercise bikes can go (…an ironic question for a bike product that literally can’t move). The Times wanted to know what ...
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Today’s Times shares that Amazon Prime members often spend twice as much compared to those that aren’t members. This led to me ponder: What if a first step to reducing Amazon’s monopolies is just canceling a $119/year ‘membership’? Prime may be Amazon’s strength—as well as its achilles. If we can find a way to undermine it, I believe one can save money and our communities.
The Times ran a massive 8-page section of Wilkes-Barre, PA’s downtown. The insert, one continuous piece (4-full pages each side), showed a Main Street in flux. Even with rent averaging $9/square foot, many stores are teetering on survival.
The only entities that seem to be growing in the area are universities and government agencies.
Trivia: Planters Peanuts was started here and used to have its office on this strip.
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The Times' John Herrman covers what it takes to go without Amazon.
Amazon has appeared to upset people across the spectrum, as "anticapitalist liberal college student[s] and...uber-capitalist conservative grandparents are both boycotting Amazon.”
Yet, Amazon is now so large that it's hard to escape its reach. Even the The New York Times' website is hosted by Amazon AWS services.
Yiren Lu shares her experience of setting up a Shopify store in the New York Times magazine. Ms. Lu reports the setup process was easy, but her online Shopify store failed because it lacked marketing, aka eyeballs and orders. In her next article, I hope Ms. Lu tries Bridge. Bridge Store helps members fill the marketing component that Shopify is missing. When a store joins Bridge, Bridge instantly points hundreds of links to the store from other Bridge members, which Google sees and ...
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That is the question my family posed to me last night during our more-frequent FaceTime conversations.
With the passing Labor Day weekend, students entering their in-person or online school year, and the ending of a strange summer season during a global pandemic, people are looking forward to a time that can bring spirit and happiness to the darkness: the holidays.
But how holly and jolly will this holiday season be in terms of shopping? After all, the holidays are notorious ...
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Zola's slowdown is good news for indie stores--but Zola will likely be back. While it is over-leveraged with venture capital and over-valued, the wedding registry business will rebound next year.
Indie stores are not the only ones to get a reprieve: market buildings were playing defense against Faire, the wholesale ...
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Are websites a waste? I'll thank they are and I'll explain. But first, it's important to note that websites are different from platforms. A website is something for which your business is solely responsible. A platform is a digital service to which you subscribe that you are not solely responsible. You may add content and pictures, etc. but you do not manage the technical aspects. You likely use platforms including Facebook, Instagram, Amazon, and Airbnb.
Many of us will be with our family and friends this Thursday. I'll take a moment then to give thanks to all the indie retailers that enrich our communities. I'll thank the indie designers that fill our stores and homes with beautiful products.
When I'm in my friend's kitchen, someone may say they need a new spatula from Amazon, or after dinner ask Alexa to turn on Amazon TV. When they do, I'll consider those actions in light of the holiday. I'll share why this is important to consider.
Market buildings are looking down the barrel of a gun. To find out why, check out my article in this month's Tableware Today.
THE LAST WORD
CHART YOUR FUTURE BEFORE BIG TECH DOES
by JASON SOLAREK
Market buildings are starting to take digital seriously. Why, finally? Because Amazon is nipping at retailers’ heels? No. Because Zola is stealing indie stores’ registry business? No. Sadly, the main thing that’s brought markets up to speed has to do with their own dollars and ...
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October 27, 2019
October 27, 2019
The Head of the Rudin Center for Transportation Policy says it’s now easier and cheaper to order things online than go in the store.
The Rudin Center for Transportation is part of New York University, and is named after Lewis Rudin—the developer of the wholesale building 41 Madison.
If online is better according to the head of the Rudin Center, what is the Rudin family—which owns 41 Madison—doing to help tenants and visitors adapt to this fact?
This holiday season more shoppers will shop online ...
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